Für 82 Prozent der CIOs in Europa, dem Nahen Osten und Afrika (EMEA) hat die zunehmende Bedeutung des Digitalgeschäfts zu einer größeren Flexibilität und einer offeneren Einstellung innerhalb der IT-Abteilung geführt. Das hat die jährliche CIO-Umfrage des IT-Research- und Beratungsunternehmens Gartner ergeben. Im Durchschnitt verbringen die CIOs mehr Zeit mit Aufgaben in der Unternehmensführung als zuvor – der Anteil stieg von 30 Prozent im letzten Jahr auf 41 Prozent in diesem. Das weist darauf hin, dass sich die Rolle des CIOs durch die beschleunigte digitale Transformation verändert.
»Die Bereitstellung der IT ist nach wie vor Aufgabe des CIOs. Zugleich sind Umsatzsteigerung und digitale Transformation die am häufigsten genannten Geschäftsziele für 2018. Wenn CIOs auch in Zukunft relevant sein wollen, müssen sie ihre Arbeit auf die geschäftlichen Prioritäten ihrer Unternehmen ausrichten«, sagt Andy Rowsell-Jones, Vice President und Distinguished Analyst bei Gartner.
Gartner Survey Shows Digital Business Is Turning CIOs Into Business Leaders
Analysts Discuss How EMEA CIOs Need to Become More Business-Oriented at Gartner Symposium/ITxpo 2017, 5-9 November in Barcelona, Spain
Barcelona, Spain, 6th November 2017 — For 82 per cent of Europe, Middle East and Africa (EMEA) CIOs digital business has led to a greater capacity for change and a more open mindset in their IT organisation, according to Gartner, Inc.’s annual survey of CIOs. On average, EMEA CIOs have increased the amount of time they spend on business leadership — up from 30 per cent three years ago to 41 per cent today. This indicates that as digital transformation accelerates, the role of the CIO is changing.
»While IT delivery is still a responsibility of the CIO, achieving revenue growth and developing digital transformation were identified most often as top business priorities for organisations in 2018. If CIOs want to remain relevant, they need to align their activities with the business priorities of their organisations,« said Andy Rowsell-Jones, vice president and distinguished analyst at Gartner.
Twenty-six per cent of the CIO respondents in EMEA said they expect their jobs to become more business-oriented, and 22 per cent expect a greater focus on analytics. They identified business intelligence and analytics (26 per cent) and digitalisation (17 per cent) as technology areas that will help their businesses differentiate themselves and succeed.
Gartner analysts presented the survey findings during Gartner Symposium/ITxpo, which continues here until Thursday. The 2018 Gartner CIO Agenda Survey gathered data from a record 3,160 CIO respondents in 98 countries and all major industries, representing approximately $13 trillion in revenue/public sector budget and $277 billion in IT spending. 1,069 CIO respondents were from the EMEA region.
Digital Business Is Changing the CIO’s Job
»Digital is here and is mainstream,« said Mr Rowsell-Jones. »CIOs are moving from experimentation to scaling their digital business initiatives.« In this context, the challenge for CIOs is to grow these initiatives to deliver economies of scale and scope. The survey revealed that 29 per cent of the CIO respondents in EMEA are designing digital initiatives, 29 per cent are delivering them, 15 per cent are scaling them and 4 per cent are at the »harvesting« stage.
Some CIOs in EMEA are struggling to scale their digital business initiatives. The survey revealed that the biggest barrier is culture. Forty-eight per cent of EMEA CIOs identified »culture« as the biggest hurdle to scaling up from the initial phases of digital business transformation.
»Culture is not specifically labelled,« said Mr Rowsell-Jones. »You can’t change what you don’t make explicit. Start by clearly articulating why change is required from a business point of view, then delve into what specifically will change.«
The CIO Role is Widening
Adoption of digital technology is increasingly forcing the role of the CIO to widen. Forty-six per cent of the EMEA CIO respondents are in charge of the digital transformation within their organisation, and 41 per cent are responsible for innovation. Furthermore, many of EMEA CIOs said their organisation has already deployed, or is experimenting with, digital security (77 per cent), the Internet of Things (39 per cent) and artificial intelligence (28 per cent).
Putting in Place the Right Digital Team Structures
CIOs have a number of ways in which to develop digital business in their organisation. The survey found that in EMEA, 47 per cent of the CIO respondents have a dedicated digital business team. It also revealed that few of these teams (16 per cent) are made up of IT associates only. For 47 per cent of CIOs their digital business team will run as a separate digital team that reports to business unit leaders or to the CEO directly, and for 23 per cent of them that team will report directly to the CIO.
»Your role as a CIO is transforming in light of the accelerating adoption of digital business and the fast pace of technological innovation,« concluded Mr Rowsell-Jones. »It no longer suffices just to be responsible for IT delivery, and it is of paramount importance to address broader business objectives as well. The time has come to master your new role as a business executive.«
Gartner clients can learn more in the report «The 2018 CIO Agenda: Mastering the New Job of the CIO.«
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